Web Enabled Training & Support
Virtually everything we can do in a face-to-face meeting or training session can be done remotely over the Internet with the Resource Advisors On-Call Support Center powered by WebEx — without the time and expense involved with travel.
The state-of-the-art capabilities available in our web-enabled support center go far beyond the typical telephone or e-mail response, enabling Resource Advisors to provide truly advanced levels of Tabs3 and PracticeMaster services for your firm or practice whenever and wherever you need expert assistance or additional training.
In a live WebEx support session, Resource Advisors can instantly view Tabs3 and PracticeMaster applications to:
- Quickly diagnose problems and answer questions.
- Provide customized training to staff, attorneys, or to new members of your firm in a fraction of the time and expense of present methods.
- Transfer customized documents and reports we have created for you to use immediately without the time and expense for a consultant to visit your office.
- Immediately download patches or updates, and test and run applications to ensure proper installation and configuration.
- A WebEx support session is secure and requires you to grant permission before any action can be performed. Once the WebEx support session ends, a new permission must be granted before another session can begin.
The Resource Advisors On-Call Support Center is a favorite feature with our clients and one more reason why Resource Advisors can provide the best law firm training, support and customization for your Tabs3 and PracticeMaster products regardless of proximity to your office.