At Resource Advisors, technology implementation is viewed as the initial step. The company provides ongoing support to help firms utilize their technology investments and maintain efficient operations.
Dedicated Support Team
A team of in-house specialists delivers timely and informed assistance. The average response time is under two hours, helping to sustain productivity.
Comprehensive Training Programs
Training sessions are tailored for legal professionals with varying technical backgrounds, supporting the effective use of technology solutions across teams.
- Personalized onboarding is available for new staff members.
- Training updates are provided when software features change.
- Advanced workflow optimization sessions are offered to experienced users.
- Custom documentation is created to meet each firm’s requirements.
Proactive Maintenance
- Support includes regular system checks, performance improvements, and preventive maintenance designed to maintain optimal technology function.
- Resource Advisors’ support infrastructure aims to enable law firms to focus on their practice while managing their technology needs.
Industry Support Options
Various support options are available to align with different schedules and requirements.
Remote Group Training
Remote training sessions are tailored for teams, allowing flexible participation without travel or significant downtime.
Off-Hours Support
Support personnel can conduct maintenance and updates during off-hours to reduce the impact on daily operations.
24/7/365 Emergency Assistance
Emergency assistance is available at any time, including nights, weekends, and holidays.
Since 1986, Resource Advisors has provided support services for law firms navigating technology issues.