We Have Always Done It This Way
- Comfort with existing systems creates a resistance to change
- Lack of proper training during previous implementations
- Perceived complexity of new software solutions
While these traditions may have served well in the past, clinging to old ways often leads to missed opportunities, reduced revenue, and inefficiencies.
We Tried This Before and Failed
- Earlier negative experiences leading to distrust
- Lack of proper training during previous implementations
- Insufficient support and guidance, causing failed projects
Our qualified experts provide the market insights, implementation guidance, and ongoing support necessary to avoid repeating past failures.
The Role of a Qualified Expert
Our market reputation and feedback from software companies, along with insights from our partners built over 35 years, provide invaluable information to our clients. We can anticipate how changes, such as a software company discontinuing a product, will impact users. Many law firms will never see many of these changes happen. We often:
- Verify what a software company promises vs the truth.
- Verify company information through established relationships with partners and executive contacts at software companies
- Assess internal company culture and employee satisfaction metrics
- Monitor leadership stability and evaluate staff turnover rates
- Gather authentic user feedback to determine if marketing promises align with actual performance
A long-term client unknowingly paid for an unused time and billing license for over 10 years. We identified the issue by asking the right questions, contacted the vendor, canceled the license, and saved the client over $600.00 annually. We regularly perform such reviews for our clients.